User Policy Statements

Bankers Initiative, LLC, the creator of the ReviewYourLoans.com web site (the "web site"), is committed to the protection of the privacy of our customers and users and their total satisfaction with the use of our service. We have therefore created this policy statement (the "Policy") to explain our service guarantee and our privacy practices and procedures.

Bankers Initiative, LLC will revise and update this Policy as we change practices within ReviewYourLoans.com. You should refer back to this page for the latest information.

This Policy applies to the ReviewYourLoans.com web site, which is intended for the use of commercial banks throughout the United States.

By signing up as a client to the services of ReviewYourLoans.com's Web site, you agree to the terms and conditions set forth in this Policy.

Service Guarantees

1. Service Satisfaction Guarantee

We guarantee the quality of our loan review system. If you are not completely satisfied with the value it provides to your loan review processes, simply contact us within 7 days of the initial date of service for a full refund. Use of our proprietary and intellectual property for periods over seven days without any substantive complaints constitutes fair usage and removes the opportunity for any refunds.

2. Failure of Service Issues

We strive to give you our loan review application service without any errors or interruptions. If there are any problems with our system’s service please notify us a soon as possible. We will attempt to quickly correct the problem so as to lessen any inconvenience it may have caused you.  If for any reason the problem is not corrected within 24 hours following your notice to us we will return your payment for each loan review project affected by the problem. This does not apply to problems caused by the Internet which may have interrupted or prevented your connection to our system. 

Privacy and Security Policy

1. Information You Provide and We Collect

As part of the registration process, we must gather a variety of information from you, our customers, in order to contact you regarding relevant business matters, and to manage and authenticate your access to the loan review system. Such information includes a name, address, telephone number, email address, and other information. As part of our sales and accounting functions we also collect statistical information on the loan review projects you establish and your use of the system associated with those projects.

2. Our Use of Your Information

We do not sell, lease or otherwise distribute in any way, the personal information you provide to us. We do not retain any of the loan information you utilize in the web site application beyond the time that you delete it.

3. Security - Credit Cards

Our web site does not directly capture or process any credit card information. All credit card information is captured on a secured third party credit card payment processing web site that we link our customers to whenever a payment for services is required.

4. Security - User Data

Security of the information you are using during your loan reviews is very important to us. We use transport security with certificates signed by Network Solutions to protect the security of your online order information from being intercepted by anyone. You may verify that our web site is a legitimate Network Solutions Secure Site at any time by clicking on the Network Solutions logo in the lower right corner of all system pages.
Once you log in, your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:
  • In the web address shown in the address window at the top of your browser window, "http" will be replaced by "https".
  • In most browsers, you will see a closed padlock to the right of the address window. You can click on the lock for more security information.

5. Our Use of "Cookies"

ReviewYourLoans.com uses "cookies" to enhance your use of our Web site. "Cookies" are small text files placed on your computer's hard drive by our web site when you log in to our loan review system. These files identify your computer and maintain your log in session status as you move among the various web pages. Consequently, cookies are often tied to the use of personally identifiable information while using our Web site. After closing the browser, the session cookie simply terminates; it is not stored on your computer's hard drive thereafter. If you choose not to accept the use of cookies, your use of our Web site may be impaired.